Shipping Policy

Welcome to gardentooler.uk, and thank you for choosing us for your garden supplies! We are committed to delivering top-quality products swiftly and securely. Our shipping policy is designed to ensure a smooth, clear, and timely delivery experience for all our customers.

Order Processing Time

Our dedicated team processes all orders within 1 to 3 business days, Monday through Saturday. Orders placed during public holidays will be processed on the next working day.

Delivery Period

We offer Standard Delivery across the United Kingdom, with an estimated delivery time of 4 to 8 business days from the date of shipment (not from the date of order). Please note, delays may occur due to:

• Incorrect or incomplete address details

• Courier delays

• Customs clearance (for cross-border orders)

• Unforeseen external circumstances

Order Cut-Off Time

Orders placed before 5:00 PM (GMT) will be processed on the same business day. Orders placed after this time will be processed on the next business day.

Shipping Costs

We offer free Standard Shipping across the UK, complete with tracking and insurance for added security and peace of mind.

Method of Delivery

We partner with trusted and reliable carriers such as Royal Mail to ensure your order is delivered safely and on time.

Non-Shipping Days

Please note that we do not process or ship orders on UK bank holidays.

Confirmation of Shipment

Once your order is dispatched, we will send you a confirmation email with a tracking number. Your tracking ID will typically become active within 24 hours of dispatch.

Our Working Days

gardentooler.uk operates from:

• Monday to Saturday: 9:00 AM – 5:00 PM (GMT)

• Sunday: 10:00 AM – 4:00 PM (GMT)

Item Misplacement

If your order does not arrive within the specified timeframe, we recommend checking with the courier using your tracking ID. If the issue persists, please contact us at support@gardentooler.uk, and we will assist further.

Incorrect Address

If your order is returned due to an incorrect or incomplete shipping address, you will be responsible for reshipping fees. Contact us as soon as possible to resolve the issue.

Address Change

To request a delivery address change, please email us within 24 hours of placing your order. Unfortunately, address changes cannot be made once the order has been dispatched.

Cancellations

If you wish to cancel your order after confirmation, please contact our customer support within 24 hours. Once the order has shipped, cancellations will no longer be possible. Refer to our Return Policy for further information.

Items Damaged During Transit

If your order arrives damaged or defective, please notify us immediately at support@gardentooler.uk. Kindly include clear photos of the damaged item(s), and we will arrange a free exchange or full refund, depending on the issue.